This is the website privacy & cookies policy for Drive Motor Retail Limited and its subsidiaries. We (Drive Motor Retail Limited) take your privacy seriously and are fully committed to handling the information we collect from you in a secure and responsible manner and adheres to the guidelines published in the United Kingdom Data Protection Act and the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018.
When you register with the Drive Motor Retail Limited website you may be asked for the following details:
We will then keep your details safely and will not sell or rent your details to third parties.
We will only share your information in the way described in this statement.
Use of Your Data
Drive Motor Retail Limited may pass your data to our select number of finance partners if you request details about finance.
Drive Motor Retail Limited may use your personal details to contact you about news and special offers that we think may be of interest to you as part of the contractual and consent process.
If you wish to subsequently amend your consent, please e-mail: email@example.com
Please also use these contact details to let us know if you would like us to delete any information from your records and we will do so at any time.
Personal Information, Collection and Retention
The use of our website/s will result in the organisation receiving information from you. This will be used in examples such as viewing vehicles or making online service bookings.
The organisation requires this information to provide our online services in order to book appointments or services at our dealerships. We will detail this information below.
To make an online booking for sales, service, mot or repair we require the following; Name, Address, E-mail Address, Telephone Number and Vehicle Information.
As part of our duty of care we will contact you with reference to service and MOT reminders.
Drive Motor Retail Limited may use your personal information for general marketing purposes as part of the contractual or consent process.
If you subsequently wish to amend your consent on general marketing, service and MOT reminders then please request that by sending an email to firstname.lastname@example.org or a written request to:
Drive Motor Retail Limited
Freemens Common Road
If you search through our new and used car offers then we may store information on the vehicles searched for and your postcode that is used to personalise the results that are returned to you.
After booking a test drive or for the purposes of using a courtesy car as part of your service booking, we will require a copy of your driving licence in our dealership, which we will store as part of our data protection process, in case of any motoring offences that may occur.
Please be aware that if you call any of the dealerships owned by Drive Motor Retail Limited that your calls may be monitored or recorded for training purposes.
When you visit our dealership’s, we use CCTV to monitor our premises in this event your image and your vehicle registration can potentially be stored for a period of weeks.
If you wish to obtain car finance as part of the requirements of purchasing a vehicle we will be required to collect further details for finance and credit search purposes. These are;
This information will be passed to the finance provider and recorded on their finance system. Your personal information will be stored on your order form, which will be retained for 7 years after which it will be deleted.
Our data retention periods are reviewed on a regular basis and we will only hold your personal information as long as it deemed relevant for the required activity or as required for legal reasons or as stated in any relevant contract that we have in place with you.
Drive Motor Retail Limited will contact you with reference to our duty of care for vehicle safety and warranty based compliance OR where there is a contractual reference for us to do so.
If you have agreed to receive marketing from Drive Motor Retail Limited by form of consent you will have the option to select which form of marketing you would like to receive. You may choose to amend your consent to receive such marketing from us and you can do this by sending an email to email@example.com or by written request to:
Drive Motor Retail Limited
Freemens Common Road
We track your movements on the website to analyse trends and public interest in our products and services, administer the site and gather information for aggregate use. The information we gather in this way is anonymous and is not linked to personal information from which you can be identified.
We share information within the Drive Motor Retail Limited group of companies in order to offer you the full range of our services, but your personal data is not disclosed to any third parties outside the Drive Motor Retail group without your consent. If you consent to a credit search with respect to a finance application then we will be required to submit your information outside of the group. This information will not be used for any other purpose other than to obtain a credit limit, which we will communicate, to you.
We share information with the manufactures listed below in line with our retailer agreements and with respect to safety and compliance specifications.
We proudly represent Vauxhall, Kawasaki, PCT, TowTrust and Brink.
If your enquiry leads to the purchase of a new car for the purposes of warranty, registration and safety compliance we will share this information with the respective manufacturer.
Safety and Compliance
For warranty and product safety requirements contacts will be made to our guests from the manufacturer or Drive Motor Retail Limited.
You should be aware that the transmission of information via the Internet is not completely secure although we will use our best endeavours to protect your personal data. Drive Motor Retail Limited cannot guarantee the security of your data in transit.
After receiving your information. Drive Motor Retail Limited will use clear procedures and security features to try to prevent unauthorised access.
Drive Motor Retail Limited will never ask you to email your bank details, usernames, passwords, or ask you through an email or text for personal banking information.
If you suspect you have become a victim of fraud please report this instance to the police through 'Action Fraud' via the website www.actionfraudpolice.co.uk or by calling 03001 232040. Drive Motor Retail Limited would also recommend contacting the Information and Commissioners Office (ICO) via the website -www.ico.gov.uk.
Access to information
You may request a copy of your personal information that the company holds about you at no cost. If you wish to access or update your personal information please contact Drive Motor Retail Limited by sending an email to firstname.lastname@example.org or a written request to:
Drive Motor Retail Limited
Freemens Common Road
If you wish to remove any of the personal information the company holds please request this via email or writing to the above address.
However, if your personal information relates to any legal reasons it may be removed.
If there are any concerns that Drive Motor Retail Limited are not using your information in accordance with there processes and with legal precedence or you are not satisfied with our response to your data request that are made you can refer to the 'Information Commissioners Office (ICO)' - www.ico.gov.uk.
Drive Motor Retail Group Company Information
|Company||Co. No.||Trading Names||Registered Address|
|Drive Motor Retail Limited||04340383||Drive Vauxhall||Freemens Common Road, Leicester LE2 7SL|
|Sterling Motor Properties Limited||04469729||N/A||as above|
|Drive Motor Properties LLP||0C353541||N/A||as above|
Disclosure of information
Drive Motor Retail Limited may disclose your personal information to other members of our organisation as described above.
Drive Motor Retail Limited may disclose your personal information to other parties in the event of:
Cookies are small text files that we put in your browser to track usage of our site (to improve and enhance it) but they do not tell us who you are. Absolutely no uniquely identifiable information is stored in any of our Cookies.
What are cookies?
A cookie is a piece of data/text file that is placed in your computer’s memory when you visit a website. The information the cookie contains is set by our website’s server and, depending on the type of cookie, may be used each time you visit our website/s.
Cookies are widely used to make our website/s work, or work more efficiently for you, our guest, as well as to provide companies with information about traffic through the website.
Cookies are designed to remember things that you have done on a website in the past, which can include saving products to view later, completing enquiry forms fast or clicking on links. This can save you time when you visit a website more than once.
Cookies can be used by our website/s in the following ways:
Two types of cookies may be used on our website: session cookies which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies which remain in the cookie file of your browser for longer. This will depend on the lifetime of the specific cookie.
We may share data, such as technical identifiers derived from your registration information on our website or our CRM system with our trusted advertising partners. This allows them to link your devices and/or environments and provide you a seamless experience across the different devices and environments that you use.
Cookies are not dangerous. They are not computer programs and cannot be used to circulate viruses. They are not used to identify you personally.
This is a behavioural tracking service that shows us what pages people have visited, for how long and it what order. It also tells us whether people are using desktops or mobile devices to view the website, and other helpful information. This data helps us find out what can be improved on the website and how important it is.
List of Cookies
Here is a list of the main cookies we use, and what we use them for on our website/s.
|__utmt||10 minutes||Used to throttle request rate.|
|__utmc||End of browser session||Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the__utmbcookie to determine whether the user was in a new session/visit.|
|__utmv||2 years from set/update||Used to store visitor-level custom variable data. This cookie is created when a developer uses the_setCustomVarmethod with a visitor level custom variable. This cookie was also used for the deprecated_setVarmethod. The cookie is updated every time data is sent to Google Analytics.|
The additional cookies that run during your session will collate information regarding your computer in the form of server logs including where available your IP addresses, operating system, browser types regarding your systems administration.
This is for the purpose of statistical data, disabling cookies ensures that your IP address will not be recorded. You can update your cookie preferences in your browser settings. Please note that disabling cookies will ensure that your IP address will not be recorded.
Drive Motor Retail Limited would request that the cookies are accepted, as they are used for:
The Websites associated with Drive Motor Retail Limited may contain links to and from the websites of our partner networks and manufacturer.
In the event of you following these links, these websites will have their own privacy policies and Drive Motor Retail Limited do not accept any responsibility or liability for these policies.
Drive Motor Retail Limited would advise that you check these policies before you submit any personal information to these websites.
The Websites associated with Drive Motor Retail Limited may offer you opportunity to share or follow information about the business using third party social networking functionality; share this, like or follow buttons.
We offer this functionality in order to generate interest toward our website and services among members of your social networks.
You should be aware that sharing personal information within a social network may result in that being collected by the social network provider. This could result in that information becoming publicly available in internet search engine results.
Drive Motor Retail Limited do no exercise or endorse controls, policies or practices or any third party social network that you may access through our websites.
Jurisdiction - Data storage for use in the EU and third countries
Drive Motor Retail Limited store your data on secured servers inside the EU. Most of our partner networks are mainly based within the EU but some are based outside.
We have a clear data policy in place regarding the submission of your personal information. This will cover consent to transfer, storing or processing your personal information and data.
In the event of this instance Drive Motor Retail Limited will take steps to ensure that the required security measures are followed to protect data as per our data security policy.
You can read about the EU e-Privacy Directive and the UK’s Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 at www.ico.gov.uk.
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